Organization
Cummins is the world’s largest independent manufacturer of diesel engines and related products. The company reported 2010 revenue of $13.2 billion and serves its customers through 550 company-owned and independent distributor facilities, and more than 5,000 dealer locations in 200 countries and territories.
Challenge
Cummins is a company with 40,000 employees and global operations throughout 200 countries and territories. With such a vast distribution of locations comes the challenge of selecting, deploying, managing and maintaining technology—even output devices. Whether at its U.S. or remote operating sites worldwide, Cummins employees need to print, copy, fax and scan critical business documents reliably.
“Whether it is Russia or places like Zambia and Zimbabwe in Africa, there are significant challenges to providing IT service, and that is a critical business requirement for us regardless of the physical location,” said Bruce Smith, Cummins’ Director of Computing Services.
Its existing fleet of output devices had aged and became prone to breakdowns that were increasing maintenance costs and negatively impacting device reliability and employee productivity. At the same time, Cummins wanted to further trim output costs and reduce paper consumption in support of its sustainability initiatives. These business goals and challenges became the genesis of a corporatewide initiative Cummins inaugurated called Print Smart.
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